Returns Policy

Returns Policy

Returns are a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category

Returns Window, Actions Possible and Conditions (if any)

Ayurvedic Products :

Ayurvedic products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products here.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ article Name/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

Your asked products shall be packed in the shipping packing.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product

The product will be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions is not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

1. In certain cases where the seller is unable to process your order for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received the product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed.  
3. For products where installation is provided by Prima Medicare service partners, do not open the product packaging by yourself. Our authorised personnel shall help in unboxing and installation of the product.

Wrong Delivery - (Customer received delivery message, product not delivered):

'In case, you received a wrong product which you have not demanded and you received a delivery confirmation email/SMS, report the issue within 2 days from the date of delivery confirmation for the seller to investigate.'